Imagine that you had hundreds of guests every day. Sound a little overwhelming? Maybe even a little scary?  Not to Mary Kaye Peacock.  If anything, she finds the flow into our showrooms and service centers exciting--even exhilarating.

Because Mary Kaye views every visit as a chance to delight someone. And every day is a new opportunity to make 1,000-plus people feel good.

What Mary Kaye does every day. Officially, Mary Kaye is our Director of Facilities Planning and Design--a fitting title considering her 38-year interior design background.

But some of us call her "Chief Culture Officer," because, like art and music, what she does tends to touch and uplift people.

"What can we make better?" Besides designing and planning our award-winning showrooms and "green" facilities, Mary Kaye inspects and investigates every space tirelessly, asking herself things like, "Are the buildings gleaming? The flowers fresh? The interiors welcoming? The seating clean and comfy?"

In our onsite café, which she runs, she makes sure the food's fresh, the flavored waters refreshing, and the service friendly and fast.

And if the answer's ever anything less than "yes!" she finds ways to make things better - from rearranging to more frequent cleaning.

Happy to help. Besides making customers comfortable, Mary Kaye makes life easier for all of us who work here. She makes our spaces easy to work in--well-lit, well-equipped and well-organized, with plenty of storage space.

She even makes sure that service technicians have comfortable uniforms. They're made of performance fabrics, similar to athletic wear. (After all, it's easier to tune a performance engine when your shirt's not scratchy or stiff.)

"Our organization is really a living organism," she says. "What I do is nurture and care for it, so we can care for our customers better."

All told, Mary Kaye looks at facilities as places that should help people (both employees and customers) feel - and be - their best.